1. Information we collect

We may collect personal information such as your name, email address, shipping and billing details, order history, and payment-related metadata when you make a purchase or contact us. We also collect technical data, including IP address, browser type, and device information.

2. How we use your data

We use collected information to process orders, deliver customer support, improve website performance, prevent fraud, and communicate transactional or promotional updates (subject to your communication preferences and applicable law).

3. Cookies and analytics

Our website uses cookies and similar technologies to keep the site functional, personalize your experience, and analyze usage. Analytics tools may collect aggregated behavioral data to help us optimize content and performance.

4. Third-party services

We may share necessary data with trusted third-party providers, including Shopify for commerce operations and analytics partners for traffic measurement. These providers process data under their own privacy terms and applicable legal obligations.

5. Data retention and rights

We retain information for as long as needed to fulfill business, legal, and security requirements. Depending on your jurisdiction, you may have rights to request access, correction, deletion, or restriction of your personal information.

6. Contact

For privacy-related questions or requests, contact Urban Drop at urbandropp25@gmail.com.